FAQ

Shipping & Returns

We ship USPS Ground Advantage with shipping tracking and insurance … Shipping only to the 48 contiguous United States.  We do not ship to Alaska, Hawaii, US territories, APO/FPO Military Addresses, or international orders.

Shipping is FREE for retail orders over $65.00! Products typically ship out within 2-4 business days of purchase. We ship orders out Monday-Wednesday. During peak holiday seasons (such as Mother’s Day & Christmas) shipping can take an additional 3-5 business days. Large orders require additional time before shipping.

Local delivery is FREE in Chinook (city only). Local pickup is also an option.  When you get an email notification saying that your order is ready for pick at our studio location, you can schedule a pickup time at checkout.

Due to the nature of our small batch boutique product line, we cannot accept returned items or exchanges.  If there is a problem with your order, please contact us as soon as possible so that we can resolve the issue.  We aim to provide you with an experience you will love. 

Providing an accurate shipping address is the responsibility of the purchaser, we are not responsible for the accuracy of the address inserted in the ship to address.  If the package returns to us we will be in contact with you to reship the package to an accurate address, reshipment fees may apply.  We will not refund based on shipping address errors, we will reship to the correct address.

In the event that the US Postal service  or other shipping agency fails to deliver your package, the first remediation is for the customer to reach out to the USPS and ask about your package with your tracking number, if the package is truly lost we will be able to open a claim and work towards recouping the package insurance.  Our policy is if the package is truly lost we will reship the package, any refunds minus shipping fee will be considered on a case by case basis. 

Packaging

In support of our planet, I may sometimes ship my product out in recycled boxes in an effort to reduce waste.  I encourage everyone to reuse/recycle our packaging as well.

Disclaimer

Product information is not intended to diagnose, treat, cure or prevent any disease. Comments and feedback about product effectiveness should not be substituted for medical care.

This Essential Life is not liable for any individual reaction to any particular ingredient. It is your responsibility to read labels and ingredient lists carefully.  If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs. Please consult a healthcare provider if you have any questions about a particular health condition.

Information on this website has not been evaluated or approved by the Food & Drug Administration.  The products are not intended to treat, cure, diagnose or prevent any disease.  There is no guarantee as to the effects of their use and no liability is assumed if the product is misused, ineffective, or if there are any adverse effects.